Refund policy

 

At Haathnic, we want you to be happy with your purchase. Please read the following Return & Exchange Policy carefully before placing your order.

1. Return, Exchange & Refund Policy

Returns and exchanges are accepted, and the request must be made within 3 days of delivery.

Each order is eligible for a return or exchange only once.

Products must be unused and unworn, unwashed, and in their original condition, and returned with the original packaging and all original tags attached.

Products that are damaged, altered, washed, worn, or used by the customer after delivery will not be accepted for return or exchange.

All sale products are not eligible for any return, exchange, or refund.

Once the return or exchange request has been approved, the product will generally be picked up within 3–4 days.

If a pickup service is not available at your location, you will be required to self-ship the product to the address provided by Haathnic.

Parcels sent to Haathnic without a prior return or exchange request and approval via email will not be accepted.

For approved returns, refunds will be issued in the form of store credit only.

Store credit has lifetime validity and can be used for future purchases from Haathnic.

Shipping charges are non-refundable.

2. Order Cancellation

The cancellation request, if any, must be placed within 24 hours of placing the order. Any cancellation request received after 24 hours of placing the order will not be considered.

Once an order has been shipped, cancellation will not be possible.

Sale and discounted products are not eligible for any cancellation or refund.

3. Damaged, Defective, Wrong or Missing Products

If you receive a product that is damaged, defective, incorrect, or missing from your order, please contact our support team within 24 hours of delivery via email or WhatsApp.

Please take clear pictures of the package you receive. To help us review your claim, please provide the following details:

  1. Clear images of the product received.

  2. Clear front and back images of the package/packet received, with the invoice clearly visible.

  3. Confirmation of whether the package appeared to be tampered with upon delivery.

If the product is found to have been damaged or defective before or during delivery, Haathnic will review the issue and provide an appropriate resolution.

Our team will review the information provided and assist you accordingly.

4. Handcrafted Products

Haathnic products are handcrafted, and minor variations in print, colour, texture, placement, or finish may naturally occur. These variations are a characteristic of handcrafted products and are not considered defects.

Minor differences in colour between the product and images displayed on the website, due to photography, lighting, or individual screen settings, are also not considered product defects.

5. Store & Online Purchases

Online orders cannot be returned or exchanged at our physical stores, and store purchases cannot be returned or exchanged online.

6. Final Decision

Haathnic reserves the right to review each return or exchange request and make the final decision regarding eligibility and resolution based on the condition of the product and the information provided.

Haathnic reserves the right to update this Return & Exchange Policy from time to time. Any changes will be posted on this page.